Frequently Asked Questions

 

What's the difference between a Podiatrist and a Chiropodist?

The difference between both words is simply a name change from Chiropodist to Podiatrist in 1993 in order to bring the UK in line with the rest of the World, as Podiatrist is Internationally the more widely adopted term.


What can I expect on my first visit?

At your first appointment, Rebecca will carry out a detailed history with any relevant medical conditions then she will physically assess the foot and lower limb before giving a clinical diagnosis. Everything will be explained fully and any questions will be answered. 


Will my data be safe under the GDPR laws?

As all businesses have to comply with GDPR Rebecca Allan Podiatry is no exception, all medical records must be held for 7 years after date of treatment. 


What if I am unhappy with my treatment?

Contact us within 7 days and we will do everything we can to correct any issues free of charge. Any longer than 7 days and we will try to resolve any issues and offer you our complaints procedure. This can be asked for at any time. 

Why am I getting asked to pay a deposit?

Unfortunately we are a small business and clients that do not show affect our profits directly but also block up appointments that other clients may need. If the appointment is cancelled before 24 hours of the appointment full refund will be given, if the client is a no show it is up to the discretion of the podiatrist and if the client would like to rebook.


How often should I see a podiatrist?

Depending on your feet and the problems you have it can vary. Some patients come every 6 weeks, 8 weeks, 12 weeks and some once a year. It is advised to see a podiatrist once a year for routine care and foot health.


What are Biomechanical Assessments?

Biomechanics is the study and analysis of gait and human movement. Podiatrists observe patients for any alterations in the optimum sequence of events between the foot, the lower limb, and the rest of the body during the walking (running, cycling, skiing etc) phase. Deviations from the norm, can lead to heel pain, foot strain, ankle, knee, hip, lower back and neck pain.


Who should see a podiatrist? 

In short anyone with feet! You have one pair of eyes, you see an optician, you have one set of teeth, you see a dentist and you only have one pair of feet, see the lower limb specialist, see a podiatrist.


How long does an appointment take?

As a general rule of thumb our appointments for routine podiatry last around 30 minutes, but depending on your requirements or if you're booking in for more detailed services such as biomechanics, you may require up to an hour or more. Either way, we'll let you know when you make an appointment.


What are your payment terms?

Payment is made at the end of each treatment session either by cash, cheque or credit / debit card.


I have private medical insurance, are my appointments with you covered?

You'll find that we're covered by most major insurance companies and we're also actively on a number of their referral lists.

As you can imagine different insurers tend to have different processes, some may require you to pay for your treatment in advance and allow you to claim the costs back via a payment receipt, whereas others will allow us to invoice them directly. We would always advise you check with your insurer before making an appointment but if you do have any questions or concerns please don't hesitate to ask. Please note are not covered by BUPA. 


Do you have wheelchair access and disabled facilities?

Our clinic is on the second floor of an office building, there is a lift but this may not be suitable for wheelchair users. We offer home visits for those patients who may be unable to attend the clinic. 


Is there car parking available?

There is on street parking at a city centre cost opposite the clinic, however we always recommend public transport as we located right beside Glasgow Central Station. Parking is free after 6pm. 


Are you registered with the Health and Care Professions Council?

Yes, all of our podiatrists are HCPC registered which means that we meet the high standards of training, professional skills and behaviour required by the regulating body - this is a minimum requirement for all podiatrists so if you're not registered you're not strictly a Podiatrist. Rebecca is degree educated and HCPC registered. You can find her on the full listing of HCPC registered professionals.


Are you members of any other professional bodies?

We certainly are active members of The Society of Podiatrists and Chiropodists one of the key societies providing podiatrists with ongoing CPD and ensure our professional insurance. They work in partnership with the HCPC to represent podiatrists specifically.


My GP referred me does this mean the treatment is free?

Many of the local GPs know the services we provide. It is not unusual for local GPs to refer patients to us however we are a private practice and there will be a charge for treatment. NHS Podiatry referrals may take a long time, this is where patients have the option to cut their waiting time and go privately.